---
title: Product FAQs | VisionTek Support Center
description: Find answers to common questions about VisionTek products, including compatibility, installation, specifications, troubleshooting, and product features.
---

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- [Product FAQ](https://help.visiontek.com/vtk/product-faqs)
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- [General Support](https://help.visiontek.com/vtk/general-support)
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1. [VisionTek Support Center](https://help.visiontek.com/vtk)
2. [Product FAQs](https://help.visiontek.com/vtk/product-faqs)

# Product FAQs

 Find answers to common questions about VisionTek products, including compatibility, installation, specifications, troubleshooting, and product features.

## Docking Stations

- [How can I use my macOS laptop with the lid closed while connected to the docking station?](https://help.visiontek.com/vtk/how-can-i-use-my-macos-laptop-with-the-lid-closed-while-connected-to-the-docking-station)
- [What operating systems are supported by DisplayLink docks?](https://help.visiontek.com/vtk/what-operating-systems-are-supported)
- [I am not getting sound from the audio port. What should I do?](https://help.visiontek.com/vtk/i-am-not-getting-sound-from-the-audio-port.-what-should-i-do)
- [Does my DisplayLink dock charge my laptop?](https://help.visiontek.com/vtk/does-a-displaylink-dock-charge-my-laptop)
- [Can I use a DisplayLink dock with USB-A and USB-C?](https://help.visiontek.com/vtk/can-a-displaylink-dock-work-with-usb-c-and-usb-a)
- [My docking station is not working. What should I check?](https://help.visiontek.com/vtk/my-docking-station-is-not-working.-what-should-i-check)
- [I am not getting displays on my DisplayLink dock. What should I do?](https://help.visiontek.com/vtk/i-am-not-getting-any-monitor-display.-what-should-i-check)
- [Does my VisionTek DisplayLink dock require a driver?](https://help.visiontek.com/vtk/does-my-visiontek-displaylink-dock-require-a-driver)
- [Where can I find the DisplayLink software?](https://help.visiontek.com/vtk/where-can-i-find-the-displaylink-software)
- [My monitors keep going black or flickering. What should I do?](https://help.visiontek.com/vtk/my-monitors-keep-going-black-or-flickering.-what-should-i-do)
- [Can DisplayLink docks support multiple monitors?](https://help.visiontek.com/vtk/can-displaylink-docks-support-multiple-monitors)
- [Can I use a DisplayLink dock with a Thunderbolt computer?](https://help.visiontek.com/vtk/can-i-use-a-displaylink-dock-with-a-thunderbolt-computer)
- [How can I use my Windows laptop with the lid closed while connected to a docking station?](https://help.visiontek.com/vtk/how-can-i-use-my-windows-laptop-with-the-lid-closed-while-connected-to-the-docking-station)
- [What is the difference between Power Delivery and Power Passthrough?](https://help.visiontek.com/vtk/what-is-the-difference-between-power-delivery-and-power-passthrough)

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## Solid State Drives

- [What are M-Key, B-Key, and B+M Key connectors?](https://help.visiontek.com/vtk/what-are-m-key-b-key-and-bm-key-connectors)
- [Do SSDs require a heatsink?](https://help.visiontek.com/vtk/do-ssds-require-a-heatsink)
- [Why isn't my SSD detected?](https://help.visiontek.com/vtk/why-isnt-my-ssd-detected)
- [What is PCIe Gen3, Gen4, and Gen5?](https://help.visiontek.com/vtk/what-is-pcie-gen3-gen4-and-gen5)
- [What do M.2 2230, 2242, and 2280 mean?](https://help.visiontek.com/vtk/what-do-m.2-2230-2242-and-2280-mean)
- [What is an SSD?](https://help.visiontek.com/vtk/does-an-ssd-require-drivers)
- [What type of SSD is compatible with my computer?](https://help.visiontek.com/vtk/what-is-the-difference-between-sata-and-nvme-ssds)
- [What is the difference between SATA and NVMe SSDs?](https://help.visiontek.com/vtk/what-do-pcie-gen3-and-gen4-mean)
- [Why are SSD speeds listed as "up to" values?](https://help.visiontek.com/vtk/why-are-ssd-speeds-listed-as-up-to-values)
- [What is TBW (Terabytes Written)?](https://help.visiontek.com/vtk/what-is-tbw-terabytes-written)

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## Memory

- [How do I know if my new memory (RAM) is compatible with my computer?](https://help.visiontek.com/vtk/how-do-i-know-if-my-new-memory-ram-is-compatible-with-my-computer)
- [Will faster memory make my computer run faster?](https://help.visiontek.com/vtk/will-faster-memory-make-my-computer-run-faster)
- [How much memory do I need?](https://help.visiontek.com/vtk/how-much-memory-do-i-need)
- [Can I mix different memory capacities?](https://help.visiontek.com/vtk/can-i-mix-different-memory-capacities)
- [Can I mix different memory speeds?](https://help.visiontek.com/vtk/can-i-mix-different-memory-speeds)
- [What is the difference between DIMM and SO-DIMM memory?](https://help.visiontek.com/vtk/what-is-the-difference-between-dimm-and-so-dimm-memory)
- [Do I need to configure anything after installing memory?](https://help.visiontek.com/vtk/do-i-need-to-configure-anything-after-installing-memory)
- [Why won't my computer boot after installing new memory?](https://help.visiontek.com/vtk/why-wont-my-computer-boot-after-installing-new-memory)
- [Does memory require drivers?](https://help.visiontek.com/vtk/does-memory-require-drivers)
- [How do I know if new memory (RAM) is compatible with my computer?](https://help.visiontek.com/vtk/how-do-i-know-if-new-memory-ram-is-compatible-with-my-computer)

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## Display Adapters

- [What is the difference between a passive and active adapter?](https://help.visiontek.com/vtk/what-is-the-difference-between-a-passive-and-active-adapter)

## Graphics Cards

- [How do I install AMD graphics drivers?](https://help.visiontek.com/vtk/how-do-i-install-amd-graphics-drivers)
- [Can I install drivers in advance?](https://help.visiontek.com/vtk/can-i-install-drivers-in-advance)
- [I had a previous driver or GPU installed. Will that cause issues?](https://help.visiontek.com/vtk/i-had-a-previous-driver-or-gpu-installed.-will-that-cause-issues)
- [How do I change the display arrangement?](https://help.visiontek.com/vtk/how-do-i-change-the-display-arrangement)
- [How do I know if my graphics card is compatible?](https://help.visiontek.com/vtk/how-do-i-know-if-my-graphics-card-is-compatible)
- [Can I use a video adapter with my graphics card?](https://help.visiontek.com/vtk/can-i-use-a-video-adapter-with-my-graphics-card)

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- [Product FAQs](https://help.visiontek.com/vtk/product-faqs#main-content)

    - [Docking Stations](https://help.visiontek.com/vtk/product-faqs#docking-stations)
    - [Solid State Drives](https://help.visiontek.com/vtk/product-faqs#solid-state-drives)
    - [Memory](https://help.visiontek.com/vtk/product-faqs#memory)
    - [Display Adapters](https://help.visiontek.com/vtk/product-faqs#display-adapters)
    - [Graphics Cards](https://help.visiontek.com/vtk/product-faqs#graphics-cards)
- [Dock Specific](https://help.visiontek.com/vtk/dock-specific#main-content)

    - [VT8100DL](https://help.visiontek.com/vtk/dock-specific#vt8100dl)
    - [VT4600DL](https://help.visiontek.com/vtk/dock-specific#vt4600dl)
    - [VT1200DL](https://help.visiontek.com/vtk/dock-specific#vt1200dl)
    - [VT5400](https://help.visiontek.com/vtk/dock-specific#vt5400)
    - [VT350](https://help.visiontek.com/vtk/dock-specific#vt350)
    - [VT2600](https://help.visiontek.com/vtk/dock-specific#vt2600)
- [General Support](https://help.visiontek.com/vtk/general-support#main-content)

    - [Contact Us](https://help.visiontek.com/vtk/general-support#contact-us)
    - [Returns / Replacements](https://help.visiontek.com/vtk/general-support#returns-replacements)
    - [Extended Warranty](https://help.visiontek.com/vtk/general-support#extended-warranty)
- [Legacy Docks](https://help.visiontek.com/vtk/legacy-docks#main-content)

    - [VT100](https://help.visiontek.com/vtk/legacy-docks#vt100)
    - [VT200](https://help.visiontek.com/vtk/legacy-docks#vt200)

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